Terms of service

The service

Contesta provides an AI virtual receptionist that answers your business's forwarded calls, answers from the information you approve, books appointments in a Google Calendar you share, takes messages, can transfer calls on plans that include transfers and emails you a summary of each call. The assistant always says it is a virtual assistant and that the call may be recorded.

Who can use it

Businesses located in Florida, on Eastern time.

Your account

You sign in with a link we email you. Keep access to that email secure.

Plans, trial and payment

• Starter $197, Pro $297 and Max $597 per month, with 150, 400 and 1,000 minutes. A card is required to start the 14-day free trial; nothing is charged during the trial, and the monthly plan starts when it ends unless you cancel before. Plans are billed monthly.
• Setup: $297, one-time, waived for the first five businesses to start a trial. It is charged with the first monthly payment, when the trial ends; never during setup, while waiting for activation or during the trial. Cancel during the trial and it isn't charged.

If you go over your minutes

Minutes are the time the assistant spends on calls, added up per calendar month (Eastern time). If you go over, Sofía keeps answering. We email you and suggest a bigger plan; nothing extra is charged unless you agree.

Cancellation

No contract. Cancel any time by emailing hola@usecontesta.com. Cancel during the trial and nothing is charged. After that, service runs to the end of the paid month and partial months aren't refunded. To stop calls reaching the assistant right away, turn off call forwarding on your phone.

Your responsibilities

Give accurate business information and keep it current; use the service lawfully; comply with the laws that apply to you on recording and handling your callers' information (the assistant announces at the start of each call that it may be recorded); don't use the service for emergencies; review summaries and confirm anything important.

Limits of the service

The assistant can misunderstand callers, especially on poor connections; it doesn't give medical, legal or financial advice; bookings depend on your calendar access; it connects only to Google Calendar. We don't guarantee any number of bookings or customers.

Availability

The service relies on third-party providers (Retell AI, Google and phone carriers). It is provided "as is" and as available, with no uptime guarantee, to the extent the law allows.

Liability

To the extent the law allows, Contesta's total liability for any claim is limited to the fees you paid in the 3 months before the claim.

Changes to prices or terms

We'll email you at least 30 days before a price change takes effect. Other changes to these terms are posted on this page with their date.

Governing law and contact

Florida. Contact: hola@usecontesta.com.

See also: Privacy